As the COVID-19 situation continues to have a global impact, Hyatt’s purpose of care remains a priority and guides us through these unprecedented times. It’s our goal to emerge with strength on the other side of this crisis – we are all in this together until we get there.

With an eye on the recovery phase of COVID-19, Hyatt continues to work with sanitization industry experts to identify enhanced cleaning and disinfecting procedures, and with further consultation, technology and equipment.   

Current efforts to ensure our colleagues and guests remain in a healthy, safe and comfortable environment include:

  • Increased frequency of cleaning and disinfecting of high-touch surfaces and areas like lobbies, guestrooms, restaurants, meeting and event spaces, recreational areas, public restrooms, fitness centers, elevator buttons, all employee areas, and more
  • Proper hygiene practices for colleagues, including frequent handwashing, use of alcohol-based hand sanitizer, reporting any cold- or flu-like symptoms and refraining from coming to work if feeling unwell
  • Prominently placing hand sanitizer stations throughout hotel public areas and entrances
  • Introducing social distancing guidance in public areas across the hotel
  • Assessing new approaches to meetings and events, such as seating configuration, food and beverage serving options, and colleague uniforms
  • Additional precautionary measures based on local situations that could include mandatory temperature and wellbeing checks of all colleagues, wellbeing checks of guests during check-in, guestroom housekeeping preferences, protective masks worn by hotel colleagues, and more.

Hyatt Hotel’s Global Care & Cleanliness Commitment.

This multi-layered commitment is designed to go beyond cleanliness and includes a holistic approach to wellbeing.

Key enhancements will include:

  • Accreditation by the Global Biorisk Advisory Council (GBAC) at all hotels around the world:

In May 2020, Hyatt plans to introduce a GBAC STAR™ accreditation through a performance-based program that will focus on establishing hotel environments that are safe, sanitary and healthy. Hyatt is the first hospitality brand to announce plans to commit to GBAC STAR™ accreditation which will include detailed training at more than 900 Hyatt hotels worldwide, complemented with regular internal and third-party auditing.

  • Colleague training and support resources:

We continue to develop new work procedures and mandatory trainings in an effort to ensure safety for guests and colleagues. By September 2020, every Hyatt hotel will have at least one person on property trained as a Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, inclusive of implementation of enhanced food safety and hygiene protocols for group meetings and events.

  • A cross-functional working group of medical and industry experts that will offer input and recommendations across various aspects of the hotel experience:

At the onset of the COVID-19 crisis, Hyatt assembled a cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information. Hyatt continues to engage additional medical experts and leading industry professionals, including representation from organizations such as American Airlines, Gensler and Global Wellness Institute, with a goal to provide counsel on key areas of Hyatt’s business, driving us to act even more holistically in this new environment.

This Global Care & Cleanliness Commitment is the latest evolution of our purpose to care for people so they can be their best – now and in the future. We look forward to reopening our doors and providing the safe and clean environment our guests and customers have expected from us for the past 60 years.